FAQs

Hotel EdeR FriDa

Check-in & Check-out

When can I check in to my room? Until when do I have to check out of the room? Can I arrive before 3 pm on the day of arrival? How long can I stay on the day of departure? How much is the surcharge?

Check-in on the day of arrival from 3 pm
Check-out on the day of departure until 11 am

 

Early check-in on the day of arrival

  • from 9 am
  • Euro 100.00 surcharge per room
  • Tuttiii KomPletti ALL inKlusiv: Breakfast, Lunch Time, EdeR FriDa Indoor and Outdoor, The crazy programme
  • exclusive: Room

 

Early check-in on the day of arrival

  • from 12 noon
  • Euro 50.00 surcharge per room
  • Tuttiii KomPletti ALL inKlusiv: Lunch Time, EdeR FriDa Indoor and Outdoor, The crazy programme
  • exclusive: Room

 

Late check-out on the day of departure

  • until 2 pm
  • Euro 50.00 surcharge per room
  • Tuttiii KomPletti ALL inKlusiv: Breakfast, Lunch Time, EdeR FriDa Indoor and Outdoor, The crazy programme
  • exclusive: Room

 

Late check-out on the day of departure

  • until 6 pm
  • Euro 100.00 surcharge per room
  • Tuttiii KomPletti ALL inKlusiv: breakfast, lunch time, snack time, EdeR FriDa indoor and outdoor, the crazy programme
  • exclusive: room
When is the reception desk staffed?

Is the reception desk always manned? What do I do if I arrive earlier than expected or
later than expected?

Reception is open every day from 7.30 am to 9 pm. And for the time before and after and twenty-four-seven there’s our emergency telephone +43 6584 7738.

External guests

Can I also discover the crazy house and family hotel as a holidaymaker from Maria Alm? How much does it cost?

Aunt Frida’s friends, fans and neighbours are always extremely welcome here. Depending on resources and availability. With advance booking.

Eder Collection guests

As a holidaymaker at the Eder Collection, can I discover the crazy house and family hotel? How much does it cost?

Aunt Frida’s friends, fans and neighbours are always extremely welcome here. Depending on resources and availability. With advance booking.

Is there the possibility of a Relax Day?

Aunt Frida’s friends, fans and neighbours are always extremely welcome here. Depending on resources and availability. With advance booking.

How does the ''Dine around'' concept work?

We are a collection. And that’s exactly why you can let yourself be whisked away to culinary worlds at the Lifestyle Hotel eder, in the Piizzzeriaa of the family hotel EdeR FriDa or at the TOM Almhütte. We will explain exactly how to do this on site.

Vegetarian, vegan & gluten-free

Is there vegetarian, vegan, gluten-free food? Is there enough choice? What about intolerances?

The EdeR FriDa market hall has everything you can’t find at home. And for every vision, every taste and even the most sensitive of tummies.

Vegetarian dishes are cooked every day. Vegan and gluten-free dishes need to be pre-booked.

Meal times at Hotel EdeR FriDa

When can I eat, eat, snack and snack in the crazy house and family hotel?

Breakfast: 7 to 10.30 a.m.
Lunch time: 12 to 14 o’clock
Sweet & Tasty – snack time: 2 to 5 pm
Dinner Time: 5.30 to 8.30 pm

Parking & Charging

Where can I park? Does it cost anything? Can I charge my electric car?

You can park right outside the front door. In one of the free parking spaces or in the mysterious and free underground car park. And for all those who want to dock their electric car, there are brand new charging stations. But because the crazy aunt doesn’t have her own power station, these also cost something. So don’t forget your charging card or mobile phone for the Salzburg AG QR code. But you don’t need a charging cable.

Journey

Where is Maria Alm located? What is the easiest way to get there? Do I have to cross the infamous felt saddle? Do I need snow chains? Do I need a motorway tax sticker? Can I travel by public transport?

Maria Alm lies at the foot of the Steinernes Meer, in the middle of Salzburger Land and an hour’s drive from the city of Salzburg. The best route is via the small German corner, Lofer and Saalfelden to Maria Alm. This route saves you the motorway toll sticker and you don’t need snow chains in winter. So you don’t have to drive over the infamous felt saddle. And so you also save on snow chains.

If you prefer to take the motorway to Maria Alm, take the route from Salzburg via Werfen, Bischofshofen, St. Johann im Pongau and Zell am See to Maria Alm. Here, too, you don’t need snow chains in winter. But beware, you do need a motorway tax sticker.

Maria Alm can also be reached by public transport. The train runs from Salzburg to Saalfelden. And from Saalfelden there is a bus service to Maria Alm.

Age group

For which age group is the family hotel most suitable?

The EdeR FriDa family hotel is a crazy place for children of all ages. Simply for all ages.

Ski school & bike school | Ski hire & bike hire

Do I have to book the ski school or bike school myself? Do I have to organise the ski or bike rental myself?

With us, you can book everything to do with ski schools, bike schools, ski hire or bike hire yourself. Because everyone has their own ideas. And brings individual resources with them. We are happy to give you insider tips. If you mention our collection to a selected service provider, you might get a percentage on top.

Where can I park my skis?

Skis and bikes can be stored in the depot.

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More information

Where is the nearest ski lift?

Can I reach it on foot?

The nearest ski lift is a drag lift. It is located behind the family hotel and can be reached via a secret passageway in thirty-seven steps. But the ski bus also makes its rounds around the hotel and takes you to the nearest gondola.

Where is the nearest sports shop?

Can I reach it on foot?

We are surrounded by sports shops. And they have the fastest skis and the best bikes. We are very, very happy to advise you.

How many children fit in one room?

Without extra beds:

LeChic Large: 2 parents + 2 children
Jungle Large: 2 parents + 2 children
Jungle XLarge: 2 parents + 2 children
Jungle Small: 2 parents + 1 child
Forest bathing: 2 parents + 3 children
LeChic Medium: 2 parents + 2 children
Circus: 2 parents + 2 children
Frida: 2 parents only (the big parents for example)
Space: 2 parents + 2 children
Boohooo Small: 2 parents + 1 child
Boohooo Medium: 2 parents + 2 children
Boohooo XLarge: 2 parents + 2 children (910, 905, 904 = 2 parents + 4 children)

How big are the cots?

LeChic Large: 160 x 200 cm, 2 children
Jungle Large: 140 x 190 cm, 2 children
Jungle XLarge: 140 x 190 cm, 2 children
Jungle Small: 90 x 190 cm, 1 child
Forest bathing: 270 x 200 cm, 3 children
LeChic Medium: 160 x 200 cm, 2 children
Circus: 180 x 200 cm, 2 children
Space: 180 x 200 cm, 2 children
Boohooo Small: 180 cm, diameter 2 children
Boohooo Small, room 701: 140 x 180 cm, 1 child
Boohooo Medium: 140 x 180 cm, 2 children
Boohooo Medium, room 802: 140 x 180 cm, 1 child
Boohooo XLarge: 180 cm diameter, 2 children
Boohooo XLarge, room 910: 180 x 200 cm, 125 x 160 cm, 3 children
Boohooo XLarge, rooms 905 and 904: 140 x 180 cm, 180 x 200 cm, 4 children

Are there extra beds?

No, unfortunately!

Are there cots?

Loooooogic!

Are there separate children's beds?

No, children sleep in the same bed!

Is there a fall-out protection for the bunk beds?

But hello, Commissioner!

Can the parents' and children's sleeping areas be separated?

Only with a curtain or with a sealed door?

LeChic Large 401 and 402 (1 room): Curtain
LeChic Large 403 (2 rooms): Curtain
Jungle Large (1 room): Curtain
Jungle XLarge (1 room): Curtain
Jungle Small (1 room): Curtain
Forest bathing (2 rooms): Door
LeChic Medium (2 rooms): Curtain
Circus (2 rooms): Door
Space (2 rooms): Door
Boohooo Small (1 room): Curtain
Boohooo Medium (1 room): Curtain
Boohooo XLarge (2 rooms): Door

What is all Tuttiii KomPletti ALL inKlusiv?
  • Breakfast, lunch time, snack time, dinner time and non-alcoholic drinks from 7 am to 10 pm in the EdeR FriDa market hall
  • Beer and wine for adults from 7 am to 10 pm
  • Table reservation in the Piizzzeriaa once per holiday
  • EdeR FriDa baby corner
  • EdeR FriDa water world (1,000 m2) with 80 metre long adventure slide
  • EdeR FriDa adventure world “Jungle King” (600 m2) over 4 floors
  • EdeR FriDa garden world with flying fox, tree house, suspension bridge and go-kart track
  • EdeR FriDa relaxation room
  • EdeR FriDa Gym
  • EdeR FriDa bowling alleys
  • EdeR FriDa cinema with screen, stage and space for 100 children
  • EdeR FriDa painting workshop
  • The crazy programme
  • Well-being bag with cosy bathrobes and bath towels for the duration of the holiday
  • Hair dryer and EdeR FriDa care range in the room
  • HD TV and safe in the room
  • Ski depot and bike depot
  • WLAN
  • EdeR FriDa car park
  • EdeR FriDa underground car park
What can I find in the baby corner?

You’ll find lots of things for your baby in the baby corner. And all free of charge. Baby porridge, hot water bottle, shower lotion, milk lotion, wet wipes, nappies, changing mat, bibs, night light, baby bouncer, baby bath and play arch.

Is there air conditioning or is the cool mountain air enough?

There’s no air conditioning here. Because the mountain air not only lets you breathe deeply. It also cools your head.

Is there a spa area just for parents?

The family hotel has a huge water world for the whole family. So you can experience quality time. But don’t worry, in the cosy cuddly caves and cosy niches there’s also plenty of togetherness for the parents. And from 8 pm to 10 pm, the sauna is adults only anyway.

Is there childcare?

The family hotel offers free childcare. Every day from 2 pm to 5 pm. From the age of 3. Organised by professionally trained carers.

Andrea: A-levels, bachelor’s degree in leisure education
Yasmin: A-levels and bachelor’s degree in education (4 semesters)

In which months can the Outdoor World be used?

That depends on Mrs Holle and how much snow she shakes out of her cloud-soft cushions. If we think very carefully, we get the following data:

Flying Fox: April to November
Kart track: April to November
Ice skating rink: December to May
Outdoor pool: May to November

What is the water temperature of the indoor pool?

The indoor pool is as warm as a bathtub. And has 32°C to 33°C.

Which water is in the indoor pool and in the outdoor pool?

Chlorine, that’s clor!

What languages are spoken locally?

Twelve trillion languages are spoken. Especially German and English.

Can my dog stay at the family hotel?

Your dog is allowed to holiday in the family hotel. But only on request and for Euro 30.00 per night. Because Aunt Frida wants to prepare everything for her four-legged friend. The huge dog bowl in the room. Or the looooong list of dog rules. Because your dog must abide by the rules in the family hotel. And is not allowed in the restaurant, the garden world, the play world or the water world. But don’t panic, there are plenty of mountains and paths waiting for you and your dog in Maria Alm. And you should also be able to spend time together while eating. That’s why Auntie Frida is preparing a very special table for you in the market hall. Whatever you decide, holiday with your dog or just leave your dog with grandma, please let us know in good time, because Auntie Frida only accepts two dogs at a time in her hotel.

Ice skates & ice rink

Can I borrow ice skates for the ice rink? What sizes are available?

Depending on availability. From size 29.

Can I borrow a sledge or toboggan?

Depending on availability.

How long are vouchers valid for?

Vouchers are valid for 2 years.

Do I have to pay in advance for a direct booking?

A deposit must be paid for direct bookings. The remaining amount is
paid on site.

What means of payment are available?

EC card, credit card (AMEX, Visa, Mastercard) or cash payment.

Do I have to pay the full price in the event of cancellation?

Cancellation conditions in consultation with the reservation.

What about medical care?

Dr Gregor Gems, General Practitioner, 5761 Maria Alm

Dr Hubert Griessmayer, specialist in paediatrics and adolescent medicine, 5760 Saalfelden

Tauernklinikum, 5700 Zell am See, 19 kilometres away

Can I smoke in the hotel?

Smoking is prohibited in the family hotel. Smoking is permitted on the room balconies, in front of the hotel and in the Outdoor World.