FAQs

Check-in on the day of arrival from 3 pm
Check-out on the day of departure until 12 noon

Late check-out on the day of departure

• with room subject to resources and availability
• until 6 pm
• Euro 60.00 per room

Late check-out on the day of departure

• without room
• until 6 pm
• Euro 15.00 per person

Reception is open every day from 8 am to 5.30 pm. If you arrive earlier, please ring the bell at the front door. Our breakfast team will welcome you. If you arrive later, please ring the doorbell. Our service team will welcome you. If you are travelling later than this, please let us know in good time. We will then organise everything, arrange a place to hand over the keys and simply do the official check-in the next morning.

We are a collection. And that’s exactly why you can let yourself be whisked away to culinary worlds at the Lifestyle Hotel eder, in the Piizzzeriaa of the family hotel EdeR FriDa or at the TOM Almhütte. We will explain exactly how to do this on site.

When making your booking, please let us know your vegetarian or vegan preference. And also your intolerances. The top chefs at the Eder Collection will then prepare everything for you. And surprise you with personalised delicacies.

Brunch until 1: 7.30 am to 1 pm
Snacks: 1 to 5 pm
Dinner: 6.30 to 8 pm

You can park in one of the free car parks around the Hotel SEPP. You can also rent a parking space in the underground car park. However, this costs €15.00 per day. Free charging stations are available for charging your electric car. Please bring your own charging cable.

Maria Alm lies at the foot of the Steinernes Meer, in the middle of Salzburger Land and an hour’s drive from the city of Salzburg. The best route is via the small German corner, Lofer and Saalfelden to Maria Alm. This route saves you the motorway toll sticker and you don’t need snow chains in winter. So you don’t have to drive over the infamous felt saddle. And so you also save on snow chains.

If you prefer to take the motorway to Maria Alm, take the route from Salzburg via Werfen, Bischofshofen, St. Johann im Pongau and Zell am See to Maria Alm. Here, too, you don’t need snow chains in winter. But beware, you do need a motorway tax sticker.

Maria Alm can also be reached by public transport. The train runs from Salzburg to Saalfelden. And from Saalfelden there is a bus service to Maria Alm.

With us, you can book everything to do with ski school, bike school, ski hire or bike hire yourself. Because everyone has their own ideas. And brings individual resources with them. We are happy to give you insider tips. If you mention our collection to a selected service provider, you might get a percentage on top.

Skis and bikes can be stored in the Bike & Ski Room free of charge. This is located on the 1st floor. Next to the atrium. If you have booked the Sporty room category, you can take your skis and bikes to your room. You can store your skis there, hang up your bike and also put your ski boots on the ski boot heater. Skis can also be stored free of charge in the Hochkönig region’s ski depot. This is located within walking distance. It is right next to the valley station of the Natrunbahn 10-seater gondola lift. You can get the key card for your access at reception.

There’s no air conditioning here. Because there is no plan(et) B. And the mountain air lets you breathe freely anyway. And cools your head.

The infinity pool has 25°C to 30°C. Depending on the outside temperature and
amount of rainfall.

The infinity pool contains mountain spring water.

Several languages are spoken. Especially German and English.

Your dog can holiday with us. For an extra charge of Euro 30,00 per dog and per night. Depending on resources and availability and only on request. Your dog must abide by our dog rules. And is not allowed in the wellness area. He is also not allowed to sleep in the bed. In the restaurant we prepare a fixed table for you and your dog.

SEPP Relax Day: Euro 35,00 per person
SEPP Relax Day and Brunch until 1: Euro 60,00 per person
Depending on resources and availability.
Only on request.

Vouchers are valid for 2 years.

For direct bookings, a credit card must be provided as a guarantee. A deposit must be paid when booking via enquiry. The balance will be paid on site.

EC card, credit card (AMEX, Visa, Mastercard) or cash payment.

Cancellations are only valid in writing. You will then receive a cancellation confirmation from our hotel. The provisions of the international hotel contract conditions apply. In the event of early departure, we must charge the price for the entire duration of your stay. In the event of an official border or hotel closure, you can cancel free of charge anyway, even at short notice.

• Up to 7 days before arrival: cancellation is free of charge
• 6 to 3 days before arrival: you pay 50% of the total price as part of the cancellation
• from 2 days before arrival: in case of cancellation you pay 100% of the total price
• Early booking rate and short-stay rate are NOT cancellable

A tip from us for you:
Take out travel cancellation insurance at the same time as you book your holiday
take out. And be on the safe side.

Dr Gregor Gems, General Practitioner, 5761 Maria Alm

Tauernklinikum, 5700 Zell am See, 19 kilometres away

Smoking is prohibited in the hotel. Smoking is permitted in front of the hotel, on the hotel balconies and outside on the rooftop.